Return and Exchange Policy
Dayshop0.0 is committed to providing you with a secure and comfortable shopping environment. The following are our return, exchange, and warranty policies for the silver jewelry and products you order on our website. Please read and understand your rights before making a purchase.
Return and Exchange Policy for Non-Customized Products:
- We offer a seven-day inspection period. If you are not satisfied with the product, please inform us within three days of receiving it. The product, including the product tag, hangtag, packaging box, after-sales card, promotional brochure, free gift, and invoice, should be returned in its original packaging without being opened or used. Free gifts must also be returned along with the returned product to the designated address.
- We do not provide return or exchange services for products unless they are defective or the wrong item was shipped.
- When returning a product, please ensure that it is properly packaged to avoid damage during transit. If the returned product is damaged and affects resale, you will not be eligible for return or exchange services.
Return and Exchange Policy for Customized Products:
Customized products are defined as "products designed according to your personal needs and cannot be sold to others." All engraved products and specially designed products are considered customized products. Please understand that customized products cannot be returned unless there is a defect.
Non-Defect Exclusions:
The following conditions are not considered defects and should be carefully read:
- Color difference: Due to variations in display colors, there may be slight differences between the product and its appearance on the screen. The actual product color should be considered.
- Minor excess glue or unevenly set stones: Most jewelry is handmade, and it is normal to have some residual glue, slight unevenness or concavity in the setting, and minor excess glue. These are not considered defects.
- Metal scratches: During the shipping process, items may rub against each other, resulting in small scratches, minor dents, or paint chipping on the interior of the product. These are normal phenomena and not considered defects.
- Oil droplets on jewelry: Processed products may contain small impurities, uneven oil droplets, or oil spills. These are not considered defects.
- Size discrepancies: There may be slight variations in measurements due to different measurement methods, with a tolerance of 0.5-1 cm considered normal.
- Sweat can degrade the plating of the product. If you have a tendency to sweat, improper cleaning or frequent wearing of close-fitting accessories such as bracelets, necklaces, or rings may cause them to darken.
Cases where exchanges are not possible:
1. Incomplete quantity of goods, damaged goods, damaged accessories, or defects caused by human factors will not be accepted.
2. When returning the product, all accessories must be included (including packaging bags, boxes, ear hooks, etc.).
3. Each order is eligible for one free return service. If you need to return additional items within seven days, you will be responsible for the return shipping fees. To avoid disputes, please thoroughly inspect the product before returning it. Multiple complaints regarding the same order will not be accepted.
4. If the refund amount after deducting the returned product does not meet the eligibility criteria for the current promotion, the returned product should be sent back together with the promotional gift. Failure to return the gift or sending it separately will not be accepted.
5. Modified customized products (engraved services) are not eligible for returns.
6. Sale items are not eligible for return or exchange.
Processing of Returned Product Amount:
1. The refund amount for returned products will be processed within 10-15 working days through credit card refund or bank transfer.
2. The refund amount will not be included in the member's cumulative amount.
3. Coupons or discount codes used for the purchase are considered as discounts and cannot be restored or refunded once applied by the system.
4. For bundled promotional items, if there are defects or wrong items, the refund will be processed proportionally based on the number of items in the bundle.
5. If the return results in the order not meeting the threshold for receiving a free gift, the gift should also be returned.
Defective Products:
- Within seven days, we offer return and exchange services for defective products, and the return shipping cost will be borne by Dayshop0.0.
All products are carefully inspected before shipment. We apologize for any defects.
Note:
- To avoid disputes, please check the integrity of the product immediately upon opening the package. Each order is eligible for one return or exchange service. If you need to return or exchange additional items after the initial transaction, you will be responsible for the return shipping fees.
- Returned products must be in their original packaging, with no signs of wear, and should be returned in the same condition as when received.
Dayshop0.0 reserves the right to interpret these policies.
